The code of practice
MCIA manufacturer and importer Members have committed to act in accordance with a Code of Practice, which sets standards to ensure that all motorcycles, scooters and mopeds are supplied in a safe and responsible manner, that they fully meet the expectations set in promotional material and that after sales obligations are honoured.
The Code also provides an independent escalation process, through an impartial Chartered Trading Standards Institute (CTSI) certified Alternative Dispute Resolution (ADR) provider*, in the unlikely event that a problem occurs and a customer is dissatisfied with the outcome of a complaint.
The MCIA's Code of Practice is at the core of the Buy with Confidence programme, and by their participation, our members demonstrate their professionalism and commitment to customer satisfaction, pre and post sale.
* ADR offered through The National Conciliation Service, First Floor, 2 Allerton Road, Rugby CV22 0PA