ABOUT MCIA RIDE FIVE PILLARS
As with any industry there are varying standards of motorcycle training providers but how do you know who is offering high quality training? When it comes to motorcycle training it is vital that the trainer you choose is committed to delivering high quality training and that your safety is their priority.
This is where MCIA RIDE comes in; all MCIA RIDE Industry Approved motorcycle training schools provide proof that they are meeting the DVSA’s requirements, copies of public and professional insurances, collect customer feedback and adhere to a Code of Professional Practice which is based on the 5 pillars below:
MCIA RIDE Industry Approved Motorcycle Training schools will be appropriately managed to ensure that DVSA requirements are met at all times, and that all corporate and business legislation and regulations are adhered to. (For example instructor monitoring, instructor: student ratios, health and safety, GDPR, vehicle maintenance, insurances etc).
All training sites, facilities and equipment conform to legal and regulatory requirements, are checked before being used and are of an appropriate standard. Customers are provided with full terms and conditions, including prices, course structure and cancellation policies before training commences. A clear complaints policy is provided and adhered to. Advertising Standard Authority Guidelines are complied with and social media is used responsibly and professionally.
Training sites (including classroom facilities) are safe for training to be delivered. The instructor to student ratios comply with DVSA regulations. A current DVSA Approval Letter and site plan is held for each training site used, an accident book is held and the procedures for reporting an accident are known by all instructors/training school staff.
A course outline for each type of course delivered should be held by the school. Instructors should be monitored delivering training across all the types of courses they teach. Training should be client-centred and meet the needs of the customer, customers should be encouraged to wear DVSA recommended clothing and all CBT courses must incorporate a full 2-hour road ride as required by the DVSA.
Treat customers in a professional manner, refrain from using inappropriate language or making comments that could be interpreted as sexist, racist or are likely to cause offence. Refrain from unnecessary physical contact with customers, act in a way that will provide the best possible example to riders during training and maintain an acceptable level of personal hygiene and presentation.