Buy with confidence

The MCIA's Buy With Confidence programme has been developed to provide peace of mind to customers purchasing a new motorcycle, scooter or moped manufactured or imported by a member of the MCIA.

A Code of Practice sets minimum standards customers should expect when purchasing a new machine and the after sales support provided. This is followed by all MCIA members. 

It gives assurances that:

  • Motorcycles, scooters and mopeds have received the proper safety checks, are fit for purpose and match the expectations set through pre sale advertising
  • Member manufacturers and importers will meet all the obligations contained in the MCIA's Code of Practice
  • If a dispute should occur, there is a complaints process which provides access to CTSI Certified Alternative Dispute Resolution via an independent third party if necessary.

The Code of Practice Includes:

  • Advertising
  • New Motorcycle Sales
  • Warranty
  • Your Responsibilities
  • Complaints Handling
  • Conciliation and Arbitration Services

Exclusions: 

  • The Code of Practice does not cover used motorcycles, scooters or mopeds or any accessories and component parts that were fitted following the purchase of the machine.
  • The motorcycles, scooters and mopeds of non MCIA member companies.

Benefits of Buying from an MCIA Member

The Association's manufacturer and importer members are companies that care about their own reputation and that of the industry as a whole.

Internet Sales - What to look out for

Purchasing through the Internet is now common place, however when investing in a motorcycle, scooter or moped, there can be risks involved.

If you have a complaint

There are a number of options depending on whether the manufacturer/importer of your motorcycle, scooter or moped is a member of the MCIA.

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