Benefits of Buying from an MCIA Member
The Association's manufacturer and importer members are companies that care about their own reputation and that of the industry as a whole.
Buy with confidence
The MCIA's Buy With Confidence programme has been developed to provide peace of mind to customers purchasing a new motorcycle, scooter or moped manufactured or imported by a member of the MCIA.
A Code of Practice sets minimum standards customers should expect when purchasing a new machine and the after sales support provided. This is followed by all MCIA members.
It gives assurances that:
- Motorcycles, scooters and mopeds have received the proper safety checks, are fit for purpose and match the expectations set through pre sale advertising
- Member manufacturers and importers will meet all the obligations contained in the MCIA's Code of Practice
- If a dispute should occur, there is a complaints process which provides access to CTSI Certified Alternative Dispute Resolution via an independent third party if necessary.
The Code of Practice Includes:
- Advertising
- New Motorcycle Sales
- Warranty
- Your Responsibilities
- Complaints Handling
- Conciliation and Arbitration Services
Exclusions:
- The Code of Practice does not cover used motorcycles, scooters or mopeds or any accessories and component parts that were fitted following the purchase of the machine.
- The motorcycles, scooters and mopeds of non MCIA member companies.